Objective 4.1
Have Happy External Customers Off track
Have Happy External Customers
Show data table
| Month | Value |
|---|---|
| Oct 2023 | 88% |
| Nov 2023 | 86% |
| Dec 2023 | 100% |
| Jan 2024 | 89% |
| Feb 2024 | 79% |
Measures
Attain higher NPS scores from EMS Calls
Show data table
| Month | Value |
|---|---|
| Dec 2023 | 100 |
| Jan 2024 | 89 |
| Feb 2024 | 78.6 |
All items under this objective
- 4.1.1Attain higher NPS scores from EMS Calls 78.6
- 4.1.2Begin Surveys of AFA Customers Not measured
- 4.1.3Begin EMS follow up on all calls Not measured