Goal 4

Have Happy Customers

Lead: Takahashi

Measures

4.1Off track

Have Happy External Customers

NPS Target 90% (at or above)

Show data table

Month	Value
Oct 2023	88%
Nov 2023	86%
Dec 2023	100%
Jan 2024	89%
Feb 2024	79%

4.2Off track

Have Happy Internal Customers

Surveys per year Target 6 (at or above)

Show data table

Month	Value
Apr 2022	0
May 2022	0
Jun 2022	0
Jul 2022	0
Aug 2022	0
Sep 2022	0
Oct 2022	0
Nov 2022	0
Dec 2022	0
Jan 2023	0
Feb 2023	0
Mar 2023	0
Apr 2023	0
May 2023	0
Jun 2023	0

All items under this goal

- 4.1Have Happy External Customers 79% / 90%Off track
- 4.1.1Attain higher NPS scores from EMS Calls 78.6
- 4.1.2Begin Surveys of AFA Customers Not measured
- 4.1.3Begin EMS follow up on all calls Not measured
- 4.2Have Happy Internal Customers 0 / 6Off track
- 4.2.1Track outstanding facilities items 4 / 2Off track
- 4.2.2Reduce outstanding old non-facilities reairs 4 / 3Off track
- 4.2.3Reduce uniform backlog 8 / 3Off track
- 4.2.4Speed Reimbursement average age 3 / 0Off track
- 4.3Have Happy Non-E Customers Not measured
- 4.3.1Participate in Community Events 1
- 4.3.2Track workload of Plans Review items 66
- 4.3.3Track workload of permit inspections 85.7
- 4.3.4Decrease AFA frequency 64
- 4.3.5Future: Fire Prevention customer surveys Not measured